Customer Support

For order related inquiries or comments please contact our customer service at 1-800-487-7273, Monday – Thursday 7:00am to 5:30pm MST and Friday 7:30am to 3:00pm MST (except major US holidays).

Satisfaction Guarantee

* We hope this guarantee enhances the value of your purchase and helps you feel secure about your decision to buy Pro Beauty Tools® products. If you are not completely satisfied with the performance of this product, Pro Beauty Tools will refund your money within 30 days of purchase. For further details, see the enclosed satisfaction Guarantee card or contact Pro Beauty Tools Consumer Services Department at [email protected], and we will be happy to assist you.


Limited 12-Month Warranty: This appliance is warranted against defects in material or workmanship for 12 months from date of purchase. Any problems arising from misuse, attempts at repair, dropping or extreme wear are not covered by this warranty.

For exchanges after 30 days, send the appliance postage paid along with proof of purchase, a note explaining reason for return, and $6.00 US to cover handling, insurance and return postage costs to: Pro Beauty Tools®., Consumer Service Department, 1 Helen of Troy Plaza, El Paso, Texas 79912 USA. (United States only: California residents are not required to send $6.00 US.) Toll-free number 1-800-487-7273. This warranty gives you specific legal rights, and you may also have other rights, which may vary depending on where you live.

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